Terms and Conditions

 

Acknowledgements 
All orders are acknowledged by email or fax and are subject to the terms and conditions as set forth on this page and are subject to be governed by the laws of the State of Arkansas and such that any legal action required shall take place in Arkansas County, Arkansas.

Artwork 
We prefer electronically submitted artwork. Artwork will be retained for two years.

Cancellation Charges/Order Changes 
If an order is cancelled during any stage of production, all costs incurred prior to cancellation will be invoiced. Minimum charge is $25(v). Cancellations must be in writing. All order changes must be made in writing and additional charges may be incurred.

Complaints
Other than those involving freight carriers, complaints must be made within 10 days after receipt of order. Merchandise may not be returned without authorization. Returns without authorization will be refused.

Conditions of Sale
Factory can not assume liability for failure to make or delay in making delivery because of the inability to obtain raw materials or other causes beyond our control. Factory also reserves the right to substitute materials of equal or better quality for all products in this catalog. All prices, specifications, and terms of sale are subject to change without notice.

Exact Quantities 
5% of cost, $20(v) minimum.

Freight Claims
Once a shipment is delivered to the carrier, factory is not responsible for transit delays or damage. 

Less Than Minimum

Not available.

Overruns and Underruns
Due to the difficulty in manufacturing exact quantities and shipments, 10% over or under quantities ordered must be considered fulfillment of order and invoiced at quantity shipped.

Packaging
Standard packaging listed with item. Variances will incur an additional charge of $2.50(v) per box.

Phone Orders
Not accepted due to mistakes that may occur.

Proofs
Proofs must be signed and returned as indicated before job will be entered into production. Please read carefully as orders will be processed in accordance with information that appears on proof and no adjustment will be made if produced accordingly. Any errors on the proof not brought to our attention becomes your responsibility. Liability resulting from the error(s) is your responsibility. If revisions are made, there will be a $6.25(v) charge in addition to an art charge (minimum $30(v)).

Shipping/Handling 
We will not use your labels. All prices are F.O.B. AR. We ship via Federal Express or truckline for large quantity orders. Freight charges are prepaid and added to your invoice. Inside delivery must be specified on your purchase order. No C.O.D. shipments. A handling charge will be added to all freight charges which are prepaid by factory. This charge is in proportion to the costs involved and charges incurred by the factory to make the shipment. Shipping address and method must be specified at least three working days before scheduled ship date. Change of shipping address or method cannot be guaranteed unless received at least three days before scheduled ship date. We reserve the right to bill shipping cost up to 60 days after shipment. Any claims resulting from merchandise damaged in transit, or shortages of packages that have been tampered with, must be filed by the receiver of the shipment.

International Shipments
A handling fee of $65(v) per location will be charged for international shipments, including Canada and Mexico. We reserve the right to bill shipping cost up to 90 days after shipment. Customer may be required to provide completed documents and a commercial invoice for each drop. Factory will act only as agent to release merchandise and assumes no responsibility for freight or duty cost.

Drop Shipments
$10.00(v) for each additional address.

Split Shipments / Fulfillment Programs
Split shipments on different dates are available with a maximum of 90 days between first and last shipment and will incur $25(v) charge. We will warehouse products for fulfillment programs. There is a $20(v) per pallet storage fee per month and a handling fee of $25(v) plus freight for each shipment. All products must ship within one year. Dates of shipments must be specified. It is our policy to bill the entire order at the time of the first shipment. On subsequent shipments we will bill only the transportation costs at the time of each shipment.

Terms
Net 30 days upon approval. Service charge will be added to all past due accounts. No deduction is allowed for any reason on invoice without approval. Credit memo must be issued. We accept Visa and MasterCard.

UV Coating
Not all colors are UVable. If not UVable, we will use a clear coat varnish. UVable inks may not match PMS color guides exactly.

Note 
Although the artwork, designs, and trademarks imprinted on items shown have been prepared by us, it is reproduced only as examples of the type and quality of imprinted products available. It is not intended to represent that the products are either endorsed or produced by the owners of the artwork, designs, or trademarks.

 







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